FAQ
When are check-in and check-out times?
You can check in from 3:00pm
Check out is by 11:00am
Be sure to check the details of your plan as times can vary depending on your accommodation plan.
It is possible to request early check-in and late check-out for a fee, but this are subject to the room’s availability.
Can I check in early?
It is possible, depending on room availability on the day you arrive.
If you wish to guarantee early check-in before 3:00pm, you will need to pay 100% of the previous day’s room charge.
Please note that IHG One Rewards members at a certain membership level who make reservations through the official website can check in early without paying any additional charges, subject to room availability on the day of the reservation.
Can I extend my check-out time?
It is possible, depending on room availability on the day you are scheduled to check out.
You will be asked to pay 30% of the room charge if you check out between 11:00am and 3:00pm, 50% of the room charge if you check out between 3:00pm and 6:00pm, and 100% of the room charge after 6:00pm.
If you are an IHG One Rewards member at a certain membership level and make a reservation through the official website, you can check out late without paying any additional charges, subject to room availability.
Which areas of the hotel can I use after I check out?
You are welcome to use the restaurant, courtyard, and other public spaces.
Can I earn IHG One Rewards points?
You can only earn points when you book directly through IHG, the hotel’s website, or by phone. You cannot earn points when you reserve rooms through travel agencies or other reservation sites.
Can I change or cancel my room reservation?
You must cancel your reservation at least eight days before the first day of your stay. If you cancel less than eight days before your planned stay, you will be charged 100% of the room fee, in accordance with the hotel’s terms and conditions.
Please note that the cancellation policy may differ, depending on the season and the accommodation plan you have chosen, so be sure to check your plan for details.
If you reserve a room through a travel agency or another company’s reservation website, you will need to contact them directly about their cancellation policy.
What is the maximum number of guests that can stay in a room?
The maximum number of guests is three. Extra beds are available.
Can my children share a bed with me?
Up to two children 12 years old and younger can share the beds with you.
Can I request a specific room number or floor?
We will make a note of your request, but we cannot guarantee that you will be given your preference. Please note that we reserve the right to refuse such requests during busy periods.
Do you have connecting rooms?
Yes, we do. However, they are subject to availability, so let us know if you would like to stay in a connecting room when you make your reservation.
Is the hotel wheelchair accessible?
Yes, most of the hotel is wheelchair accessible and we have wheelchair accessible rooms. We would ask that you inform us that you use a wheelchair when you make your booking. The Premium King Accessible, Main Building rooms are barrier-free. We suggest that you contact the hotel directly to reserve a room.
Please be aware that there are steps between the two main buildings of the hotel. If you need assistance to navigate these, ask a staff member for help.
Can I my pet stay with me?
We do not allow pets to stay in our guest rooms.
Can I stay at the hotel with a guide dog?
Yes. Please be aware that you will need to send us a copy of your guide dog’s certificate when you make your reservation or sometime ahead of your stay.
Are there any amenities in the room?
In each guest room, you will find toothbrushes, shower caps, hairbrushes, shaving kits, and other toiletries.
Do you have loungewear in large sizes?
Loungewear is available for guests in our guest rooms. If you would like a different size, please ask the staff at the front desk.
Do you have cribs for rent?
Cribs and bed guards are available for rent, but we recommend that you request them in advance as we have a limited supply.
What should I do if I am going to arrive late?
We look forward to seeing you when arrive, but we ask that you contact the hotel in advance if you will be arriving after midnight. If you have restaurant reservations and will be late, please contact the restaurant in advance.
What payment methods do you accept?
We accept cash and credit cards.
Can I leave my luggage at the hotel before I check-in?
We can keep your luggage for you. Please ask at the front desk.
Can I send my bags to the hotel ahead of my stay?
Yes, you can. Send your bags to the following address and we will keep it for you until the day of your stay:
Hotel Indigo Nagasaki Glover Street
12-17 Minamiyamate-cho, Nagasaki City, Nagasaki 850-0931
Please be sure to include the name of the person who made the reservation and the dates of your planned stay.
Do I need to make a reservation for the restaurant?
We recommend making reservations in advance to ensure we can accommodate you. For walk-ins, we only seat parties on a first-come first-served basis. You can also make a reservation online, by phone, or through the restaurant reservation button on the homepage.
Can I visit the restaurant if I am not a guest in the hotel?
Most of the time we accept bookings from both guests and visitors to the hotel. However, we may not be able to accept bookings from visitors during peak times, such as summer holidays. These dates will be posted on the restaurant page.
Is there a private room in the restaurant?
Yes, we have a private room for up to eight people. Please contact the hotel if you wish to use this room.
What is the cancellation policy for the restaurant?
While we do not have a cancellation policy, we ask that you call to cancel at least two days before the day of your reservation to avoid inconveniencing other guests.
Are you able to accommodate people with food allergies and dietary restrictions?
If you let us know in advance about your allergies or special dietary requirements, we can accommodate your request. We will also do our best to accommodate your requests on the day, but will be able to better cater to your specific needs if we know about them in advance.
Is there a dress code?
Although there is no dress code, we ask that guests do not enter the restaurant wearing the loungewear and slippers provided in the guest rooms.
Is there Wi-Fi?
Free Wi-Fi is available throughout the hotel.
Do you have a shuttle bus service?
We do not offer shuttle bus services. For more information about getting to the hotel, see the Access page.
Do you have parking available?
Three parking spaces are available for a fee of 2,200 yen (tax included) per night per car. For more information, see the Access page.
What exactly are you referring to when you talk about the Neighbourhood?
At Hotel Indigo, the neighbourhood is the area within a 5km radius of the hotel. Every Hotel Indigo begins with its own unique Neighbourhood Story. The Neighbourhood Story is woven through every touchpoint of the guest journey, capturing the spirit of the neighbourhood with experiences that are genuinely local, full of discovery, and truly memorable. Hotel Indigo neighbourhood hosts bring local insights and untold stories that give our guests a unique perspective on the area. All the staff at the hotel are Neighbourhood Hosts and can recommend places to visit nearby.
Can I smoke?
Smoking is not permitted anywhere at the hotel, including in the rooms and common areas. We do not have a smoking space.
Could you tell me more about IHG® Hotels & Resorts?
At IHG® Hotels & Resorts, our family of brands offers you a world of choices. From everyday essential travel to luxury escapes and budget-wise staycations, find an ever-growing collection of welcoming experiences. We have 17 hotel brands and more than 6,000 hotels in over 100 countries around the world. If you want to know more, please visit this site.
What is IHG® One Rewards?
IHG®One Rewards is one of the world’s largest loyalty programmes, offering members exclusive services and benefits at IHG® Hotels & Resorts worldwide. For more information, click here.
